Terms & Conditions

These Terms & Conditions apply to tuition provided by MST (London) Ltd, trading as Mathematics and Science Tuition (“MST”). By booking and paying for tuition, you agree to these Terms & Conditions.

1. Fees and Payment

All tuition is payable in advance.

1:1 Tuition: £120 per hour

1:2 Tuition: £120 per hour in total (£60 each). It is the client’s responsibility to arrange the second student.

Online Group Classes: Pay What You Can (PWYC), where advertised.

Revision Classes, Courses and Bootcamps: fees are set individually for each course and shown when you book.

Additional charges may apply to face-to-face tuition for travel time and expenses, where agreed in advance.

Alternative rates may occasionally be agreed at MST’s discretion. Except where required by law or expressly stated in these Terms & Conditions, fees are non-refundable.

2. Trial Lessons, Bookings and Billing Cycles

New 1:1 students may initially book a paid trial lesson.

Following the trial, students under 18 who continue with regular tuition are booked for the remainder of the current half-term billing cycle. Adult students may book more flexibly where agreed in advance.

MST billing cycles are based on the published term and half-term dates for Islington state schools, with each MST teaching week running Monday to Sunday. Where schools finish for a holiday on a Friday or earlier in the week, scheduled Saturday and Sunday lessons still take place as normal. MST holidays begin after the final Sunday lesson. The applicable MST dates can be found via the School Term Dates link on our website.

Regular lesson times are reserved specifically for the student for the agreed booking period.

3. Cancellations and Rescheduling

Once a regular lesson time has been reserved, that time is held exclusively for the student.

Lessons missed by the student remain chargeable, including absence due to illness.

Where at least 48 hours’ notice is given of a known clash, MST may, at its discretion and subject to availability, offer an alternative time within the same billing cycle. This is a rescheduling concession and not an entitlement.

If MST has to cancel a lesson, the lesson will be rescheduled. Refunds are not offered in place of rescheduling.

The exception is where MST cancels a student’s final lesson and there is no reasonable opportunity to reschedule it, in which case the fee for that lesson will be refunded.

4. Ending Regular Tuition

For students under 18, regular tuition is booked in half-term billing cycles.

If you do not wish to continue into the next billing cycle, written notice must be provided at least two weeks before the end of the current billing cycle.

Lessons already booked within the current billing cycle remain payable and non-refundable.

MST reserves the right to discontinue tuition where reasonably necessary, including for non-payment, inappropriate behaviour or where the tutoring relationship has broken down.

5. PWYC Groups, Courses and Bootcamps

Where tuition is advertised as Pay What You Can (“PWYC”), families choose an amount that genuinely reflects what they can afford. PWYC does not mean free tuition or a lower-quality service.

Group sizes are not capped unless a maximum is expressly stated when booking.

Group classes, courses and bootcamps may have their own advertised dates, times, fees and booking conditions. Sessions missed by a student are not refundable or transferable.

If MST has to cancel a group session, it will be rescheduled wherever reasonably possible.

6. Provision of Tuition

Tuition will be provided with reasonable care and skill, but MST cannot guarantee any particular examination grade, school place, university offer or other academic outcome.

Clients are responsible for suitable equipment and internet access for online tuition. Where technical problems on MST’s side prevent a lesson from taking place, the lesson will be rescheduled.

For face-to-face tuition, the location and any applicable travel charges will be agreed in advance.

Students are expected to behave appropriately and respectfully. MST may discontinue tuition where behaviour is persistently disruptive, abusive or otherwise inappropriate.

7. Independent Tutor Referrals

MST may introduce clients to independent tutors.

Where a tutor is introduced on an independent basis, the tutor provides their services directly to the client and is responsible for their own tuition, scheduling, fees and arrangements.

Any referral or commission arrangement between MST and the tutor does not make MST the provider of that tutor’s services.

8. Statutory Rights

Nothing in these Terms & Conditions affects any statutory rights which cannot lawfully be excluded.

Where tuition is requested to begin during any applicable statutory cancellation period, the client requests that the service begins immediately and remains liable for tuition already provided.

Where a service has been fully performed, any applicable statutory cancellation right may be lost in accordance with consumer law.

Except where the law requires otherwise, the cancellation, rescheduling and refund policies above apply.